Thousands left without internet, cell or landline service; are left scratching their heads as to why.Question Mark

If you were one of the thousands across the nation today, particularly in the Tennessee Valley area, that were without cellular or internet service today; then you probably are still trying to figure out why. Services are slowly being restored, but local businesses and residents are still feeling the effects of this outage. Credit card processing terminals aren't working at some locations. Their phone systems may be down and their internet may or may not be working at all. 

This outage is effecting several carriers including AT&T, Verizon, T-Mobile, Sprint, US Cellular and Cricket. Althought the culprit remains a mystery at this point, there are several explanations being provided. According to, "A spokesperson for AT&T said the problem was related to the company’s hardware. U.S. Cellular similarly blamed two routers with a third-party vendor, which it did not name." ( Sprint is also claiming the disruption in service is being caused by a "local exchange provider". In other words, a local phone company is the reason for this massive outage of services. 

The site has a map showing just how widespread this outage was in the image shown below.

Down Detector Map

(image courtesy of

So what really happened to cause this massive outage of services? The internet is abound with theories, ranging from a solar storm interfering with communication satelites, terrorist attack's, electro-magnetic pulses, cyber attacks and the list goes on and on. What do you think is going on?

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